Personalized Communications for Mobile and Desktop Workers
Make your presence known, set your own rules for handling calls, and communicate seamlessly between desktop and mobile devices
Make your presence known, set your own rules for handling calls, and communicate seamlessly between desktop and mobile devices
Award-winning Communications
Recognized by Frost & Sullivan for leadership in customer value, ViewPoint Mobile is designed to meet the needs of the diverse and dynamic mobile-only enterprise. Read More
Recognized by Frost & Sullivan for leadership in customer value, ViewPoint Mobile is designed to meet the needs of the diverse and dynamic mobile-only enterprise. Read More
“ViewPoint Mobile is an excellent example of how businesses can address the growing demand for seamless connectivity to serve their mobile workers.”
ViewPoint Mobile Application
Mobile technology and workflows are a defining characteristic of how the modern enterprise works. ViewPoint Mobile — included with every Wave IP at no extra charge — provides reliable, secure, real-time communications so you can work on your own devices, or on enterprise mobile devices, whenever and wherever you need to.
Mobile Is All You Need
Your mobile device is all you need — BYOD to stay connected wherever you work
Use Multiple Devices
Highly secure communications with ability to easily move voice calls and IMs from the desktop to mobile devices
Integrated VoIP Calling
Multi-network capable; seamlessly switch between traditional cell, 3G, LTE and WiFi networks if call quality is diminished, or to reconnect dropped calls
Mobile Management
Centrally deploy, manage and administer all of your organization’s mobile communications
Single Number Contact
Single Number Contact
Use one number for all your inbound and outbound calls, in or out of the office; personalize “Favorites” list for frequently called contacts or users
Call History & Logs
Call History & Logs
Add notes to calls in real time; view all in/outbound call activity; centrally monitor, track and report on mobile call activity
MeetMe Conference Bridge
MeetMe Conference Bridge
Conference and collaborate with up to 75 participants and create up to 200 MeetMe Conference rooms
Call Recording
Call Recording
Record any call with a single click, or automatically record all calls; access recordings via unified voice mail or email box; accessrecordings via a shared voice mail box;
Integrated Softphone
Integrated Softphone
Fully integrated softphone lets you make VoIP calls over any data network; effortlessly transfer and manage multiple calls with single view into corporate directories and personal contacts
ACD Routing
ACD Routing
Automatically route ACD calls based on Wave IP system user roles and customizable call-handling rules to improve customer service and workflows
Visual Voice Mail
Visual Voice Mail
Single voice mail box for office and mobile messages; prioritize and respond to calls with consolidated view of pending messages
Software Integration
Software Integration
Use one number for all your inbound and outbound calls, in or out of the office; personalize “Favorites” list for frequently called contacts or users
Real-time Presence Management
Real-time Presence Management
Easily change your personal status and see who’s available for more effective call handling; globally manage how your calls are routed from a single mobile interface
Secure IM
Secure IM
Privately and securely message co-workers; ensure compliance with automated monitoring tools for keyword identification and tagging
Contact Center Agent
Contact Center Agent
Handle Contact Center calls remotely to provide continual customer service 24/7
ViewPoint Desktop Client
Included and at the core of every Vertical Wave IP is the award-winning ViewPoint Desktop unified communications client, offering an expanded feature set with extensive call control, call rules, routing lists, data integration and more to enable highly customized, efficient communications.
Desktop vs. Mobile Comparison Guide
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ViewPoint Mobile
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ViewPoint Desktop
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| Single Number Contact |
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| Call History & Logs |
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| MeetMe Conference Bridge |
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| Call Recording |
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| Integrated Softphone (VoIP) |
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| ACD Routing |
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| Visual VoiceMail |
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| Software Integration |
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| Real-time Presence Management |
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| Secure IM |
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| Contact Center Agent |
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| Call Rules |
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| Routing Lists |
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| Call Center Supervisor View |
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| System Call Reports |
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| Manage Groups |
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| Search |
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| Multi-Party View |
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| Coach, Monitor, Join |
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| Personal Customization |
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